Operational Auditing: Principles and Techniques for a Changing World (Paperback, 2)

1. Definition, Characteristics and Guidance

2. Objectives and Phases of Operational Audits

3. Risk Assessments

4. The 8 Es

5. Control Frameworks

6. Tools

7. Eight Areas of Waste

8. Quality Control

9. Documenting Issues

10. Continuous Monitoring

11. Change Management

12. Project Management

13. Auditing Business Functions and Activities

14. The Toyota Production System (TPS)

15. Conclusion